FOS decisions / Discretionary Management
Discretionary Management
Financial Ombudsman Service final decisions, reproduced verbatim from the FOS published decisions register.
Decisions
5
Upheld
0
Not upheld
5
Avg redress
—
Not-upheld complaints (5)
Decision DRN-6275453
Section 75 of the Consumer Credit Act 1974 requires that for connected lender liability to apply, there must be actionable misrepresentation or breach of contract by the supplier, which must be proven by the consumer.
Not upheldDecision DRN-6276810
A lender is not liable under Section 75 of the Consumer Credit Act for alleged misrepresentations by a supplier unless the consumer provides sufficient evidence to demonstrate actionable misrepresentation or breach of contract.
Not upheldMBNA Limited
DRN-6176168A credit provider's relationship with a borrower is only unfair under section 140A of the Consumer Credit Act 1974 if the creditor has acted irresponsibly or the borrower has suffered a detriment that makes the relationship unfair.
Not upheldDecision DRN-5881459
Charges on discretionary managed investment policies are permissible where they are part of the policy terms and used to cover administration and life cover costs, even if not prominently disclosed prior to recent regulatory changes.
Not upheldZopa Bank Limited
DRN-6262073Lenders must carry out reasonable and proportionate affordability checks before lending, assessing both the likelihood of sustainable repayment and the impact on the customer's finances.
Not upheld