UK financial-services disputes

Financial Ombudsman Service decisions

3,629+ verbatim final decisions reproduced from the FOS published register. See what the Ombudsman has said about cases like yours, who won, and what redress was awarded.

Featured topics

The complaint types most worth understanding right now

Authorised Push Payment (APP) Scam

283 decisions · 50% upheld

Section 75 Consumer Credit Act Claim

282 decisions · 31% upheld

Unaffordable Lending

50 decisions · 44% upheld

British Steel Pension Transfer

18 decisions · 89% upheld

Mortgage Broker Commission

40 decisions · 15% upheld

Packaged Bank Account

20 decisions · 15% upheld

Irresponsible Lending

173 decisions · 60% upheld

Largest redress awards

Where FOS upheld and made a substantial direction

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Fresh from the FOS decisions register

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94 complaint types

Consumer credit & lending

Banking & payments

Mortgages & property

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Insurance

Other complaint types