FOS decisions / Iva
Iva
Financial Ombudsman Service final decisions, reproduced verbatim from the FOS published decisions register.
Decisions
9
Upheld
0
Not upheld
9
Avg redress
£50
Not-upheld complaints (9)
Loans 2 Go Limited
DRN-6259996Lenders must make proportionate affordability checks before approving credit, considering income, expenditure, and credit history, but subsequent changes in borrower circumstances after lending are not foreseeable.
Not upheldMay 2026Barclays Bank UK PLC
DRN-6239856Consumers are liable for authorised payments under the Payment Services Regulations 2017, and banks are only obliged to protect against fraud or scams where these are sufficiently evidenced.
Not upheldDecision DRN-6260198
A lender must conduct a reasonable and proportionate affordability assessment to ensure a consumer can sustainably repay credit without undue difficulty.
Not upheldNewDay Ltd
DRN-6146168Lenders must conduct proportionate affordability assessments to determine whether borrowers can repay credit sustainably, based on their individual circumstances at the time of lending.
Not upheldDecision DRN-6236851
A financial services provider on an execution-only basis is only obliged to take reasonable endeavours to communicate corporate actions in the manner the client has elected, not by all means necessary.
Not upheldHastings Financial Services Limited
DRN-6235028A lender must carry out proportionate affordability checks before providing credit, with the level of thoroughness depending on factors such as borrower income, loan amount, and lending relationship history.
Not upheldDecision DRN-6150637
Lenders must conduct reasonable and proportionate affordability checks to determine whether borrowers can repay credit sustainably before lending.
Not upheldOodle Financial Services Limited
DRN-6263118A lender must carry out proportionate affordability checks before lending, with the level of scrutiny determined by factors such as borrower income, loan amount, and credit history.
Not upheldDecision DRN-6255886
Lenders must conduct reasonable and proportionate affordability assessments to ensure consumers can sustainably repay credit without undue difficulty.
Not upheld