FOS decisions / Payday Loan
Payday Loan
Financial Ombudsman Service final decisions, reproduced verbatim from the FOS published decisions register.
Decisions
31
Upheld
7
Not upheld
24
Avg redress
£200
Upheld complaints (7)
Decision DRN-6299697
A credit provider may reduce a credit limit at their discretion, but must be able to provide a clear explanation for the reduction rather than leaving the consumer without coherent justification.
UpheldRedress £200Apr 2026NewDay Ltd
DRN-6209949Lenders must make proportionate affordability checks before approving credit, considering income, expenditure, credit history, and personal circumstances, with further checks required when warning signs emerge.
UpheldEveryday Lending Limited
DRN-6046658Lenders must not only conduct proportionate affordability checks but must also fairly consider the resulting information to ensure lending decisions do not cause financial harm or unsustainable repayment.
UpheldDecision DRN-6295919
A lender must perform reasonable and proportionate affordability checks before extending credit, which should include verification of income/employment and detailed examination of existing debt patterns.
UpheldZopa Bank Limited
DRN-6268751Lenders must conduct proportionate affordability checks that are reasonably tailored to the credit decision and circumstances presented, not just automated assessments based on credit files.
UpheldEast End Fair Finance Limited
DRN-6227424Lenders must assess whether borrowers can sustainably repay loans, not just whether they have sufficient income to cover repayments, and must consider all available information including signs of financial difficulty.
UpheldEvergreen Finance London Limited
DRN-6140895A lender must conduct proportionate affordability checks that assess sustainable repayment capability, not merely whether a borrower has sufficient income to make repayments.
Upheld
Not-upheld complaints (24)
PDL Finance Limited
DRN-6074481A lender acts fairly and reasonably in responsible lending if it conducts proportionate affordability checks based on the applicant's supplied information and credit search results showing no signs of financial difficulty.
Not upheldApr 2026Decision DRN-6213451
A lender must carry out proportionate affordability checks before agreeing to provide credit, with the level of scrutiny expected to increase over time and with larger credit amounts.
Not upheldDecision DRN-6162251
Payday lenders must conduct proportionate affordability checks appropriate to the circumstances, assessing whether the consumer could sustainably repay without undue difficulty.
Not upheldDecision DRN-6269463
Lenders must complete reasonable and proportionate checks before agreeing to lend, taking into account the loan amount, repayment size, and borrower's financial circumstances.
Not upheldDecision DRN-6211613
A lender must assess affordability proportionately to circumstances, considering income, expenditure, and borrowing patterns, but this does not require identical outcomes for similar cases.
Not upheldNewDay Ltd
DRN-6258674A lender must make proportionate affordability checks before approving credit, based on the borrower's income, credit history, and monthly commitments, without requiring further evidence in the absence of adverse credit information.
Not upheldNewDay Ltd
DRN-6002733A lender must carry out proportionate affordability checks and make fair lending decisions based on the information obtained from those checks.
Not upheldZopa Bank Limited
DRN-6247949A lender must make proportionate affordability checks before approving credit, but the checks need not be exhaustive if the initial findings support a fair lending decision.
Not upheldDecision DRN-6280869
A lender must carry out proportionate affordability checks to ensure a consumer can repay credit in a sustainable manner without adversely impacting their financial situation.
Not upheldOakbrook Finance Limited
DRN-6249279Lenders must carry out proportionate affordability checks that consider the borrower's ability to repay the loan sustainably without financial harm.
Not upheldInclusive Finance Limited
DRN-6254149A lender must carry out proportionate affordability checks and fairly consider the information obtained to ensure a borrower can sustainably repay without financial harm.
Not upheldClydesdale Bank
DRN-6301943Lenders must carry out reasonable and proportionate affordability checks, with the level of checks adjusted to the significance of undisclosed borrowing revealed.
Not upheldNewDay Ltd
DRN-6284500A lender must conduct proportionate affordability checks before approving credit or increasing credit limits, considering the borrower's income, credit history, and ability to sustain repayments.
Not upheldOakbrook Finance Limited
DRN-6284618Lenders must make proportionate affordability checks appropriate to the type and amount of credit, considering income, credit history, repayments and personal circumstances, but may rely on industry-standard verification methods like CATO a
Not upheldOakbrook Finance Limited
DRN-6271057Lenders must complete reasonable and proportionate affordability checks before lending, tailored to the borrower's circumstances, which may include verifying income and assessing outgoings.
Not upheldLendable Ltd
DRN-6141844Lenders must carry out reasonable and proportionate checks to ensure consumers can repay borrowing in a sustainable way without further borrowing.
Not upheldPDL Finance
DRN-6253065Lenders must carry out proportionate checks to ensure borrowers can repay loans sustainably without further borrowing.
Not upheldNewDay Limited
DRN-6236208A lender must carry out reasonable and proportionate affordability checks before providing credit, with the extent of checks depending on the amount, type, cost of credit and the borrower's financial circumstances.
Not upheldQuidie Limited
DRN-6229997A payday lender must carry out proportionate affordability checks to establish that a borrower can sustainably repay the loan, not merely that they have sufficient funds to do so.
Not upheldPDL Finance Limited
DRN-6227504A lender must conduct proportionate affordability checks appropriate to the circumstances, which for a first loan of modest amount may reasonably rely on the borrower's declared income and expenditure plus credit search results.
Not upheldPROPEL HOLDINGS (UK) LIMITED
DRN-6252987A lender must assess affordability of short-term loans proportionately to circumstances, considering income, repayment amounts, and lending patterns, but a break in borrowing of 10+ months can reset the lending relationship.
Not upheldGain Credit LLC trading as Lending Stream
DRN-6122291A lender must carry out proportionate affordability checks before lending, with the level of scrutiny increasing based on factors such as borrower income, loan amount, and credit history.
Not upheldPROPEL HOLDINGS (UK) LIMITED
DRN-6225556Lenders must assess affordability proportionate to the circumstances, considering income, expenditure, repayment size, and lending patterns to ensure sustainable repayment.
Not upheldPROPEL HOLDINGS (UK) LIMITED
DRN-6213652Lenders must assess affordability proportionately to circumstances, considering income, expenditure, and lending patterns, but early-stage lending with breaks in borrowing relationship permits less thorough checks.
Not upheld